1. Is the system with the problem you're reporting actually on a current support contract?
2. What is the:
All of the above can be displayed with either of these commands –
Just cut-&-paste the following long line (all of it) onto your shell's command line, then hit
sudo echo "" ; uname -a \ ; lscpu | grep "\(op-mode\|CPU\|Core\)" \ ; sudo dmidecode -t processor | grep "\(Serial Number:\|Family:\|Version:\)" \ ; lsmem | grep ":" ; free -h
Hint: Use your mouse to select all four lines above. When the whole command is selected, enter
Ctrl/C to copy it to your paste-buffer. Then go to your shell's terminal window logged, and enter
Shift+Insert to paste this text into the command line… hit
Enter to execute the command.
Use this alias command (define it in your shell's init-script):
$ alias sysinfo='sudo echo "" ; uname -a' \ + ' ; lscpu | grep "\(op-mode\|CPU\|Core\)"' \ + ' ; sudo dmidecode -t processor | grep "\(Serial Number:\|Family:\|Version:\)"' \ + ' ; lsmem | grep ":" ; free -h'
Hint: Copy/paste the four lines above into your shell's init-script, e.g., ~/.bashrc or equivalent. Logout and then login again – Then you can use the alias command interactively, as follows:
In either case, you'll see something like this:
Linux groucho 4.15.0-34-generic #37-Ubuntu SMP Mon Aug 27 15:21:48 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux CPU op-mode(s): 32-bit, 64-bit CPU(s): 2 On-line CPU(s) list: 0,1 Core(s) per socket: 2 CPU family: 6 Model name: Intel(R) Pentium(R) CPU G3220 @ 3.00GHz CPU MHz: 2782.301 CPU max MHz: 3000.0000 CPU min MHz: 800.0000 NUMA node0 CPU(s): 0,1 Family: Pentium Version: Intel(R) Pentium(R) CPU G3220 @ 3.00GHz Serial Number: Not Specified Memory block size: 128M Total online memory: 7.9G Total offline memory: 0B total used free shared buff/cache available Mem: 7.6G 3.6G 1.7G 516M 2.4G 3.4G Swap: 14G 38M 14G
When you run either of these commands, just cut-&-paste the resulting output into an email message for us, typically in response to the PARSEC's introductory email,
Subject: Case XXXX has been logged for YourCompanyName by TechName.
Be sure that all of your email correspondence about this case includes the “Case XXXX” (where XXXX is your case number) as the first two words of the Subject: line.
Logs on your Linux system can be found generally under one of two places /var/log and/or /var/adm. In cases where log files are requested. Please create a tar archive with the appropriate logs and include it with an email to support.
journalctl >/tmp/journal.txt tar czvf /tmp/case-1234-linux-logs.tar.gz /var/log /var/adm /tmp/journal.txt
The output file will be /tmp/case-1234-linux-logs.tar.gz and this is the file we'll need. Use SFTP or FTP and grab the file then attach it to email or send it to us via our FTP server.