Differences

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--- linux_getting_started_info [2018/09/17 21:25] – lricker
+++ linux_getting_started_info [2018/09/17 22:06] (current) – [Sending logs] sgriggs
@@ Line 1: / Line 1: @@
-===== Basic Operating System Information -- Linux (any distro) =====
+== Basic Operating System Information -- Linux (any distro) ==
 **1.** Is the system with the problem you're reporting actually on a //current support contract//?
@@ Line 66: / Line 66: @@
 Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line.
+==== Sending logs ====
+Logs on your Linux system can be found generally under one of two places **/var/log** and/or **/var/adm**. In cases where log files are requested. Please create a tar archive with the appropriate logs and include it with an email to support.
+<code>
+journalctl >/tmp/journal.txt
+tar czvf /tmp/case-1234-linux-logs.tar.gz /var/log /var/adm /tmp/journal.txt
+</code>
+The output file will be **/tmp/case-1234-linux-logs.tar.gz** and this is the file we'll need. Use SFTP or FTP and grab the file then attach it to email or send it to us via our [[FTP server]].