PARSEC Technical Information

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== Basic Operating System Information -- Linux (any distro) ==

**1.** Is the system with the problem you're reporting actually on a //current support contract//?

  * If **no**, contact your PARSEC Account Representative before contacting the PARSEC Technical Support Team.\\   See [[How To Initiate a PARSEC Tech Support Call]] for full information.\\

  * If **yes**, proceed to Step 2 below...

**2.** What is the:

  - Version of Linux?
  - Serial number of the system?
  - Architecture of the system (X86, AMD64, Integrity, etc)?
  - How many CPUs (cores) in the system?
  - How much physical memory?
  - How long has the system been up?

All of the above can be displayed with either of these commands --

Just cut-&-paste the following long line (all of it) onto your shell's command line, then hit ''Enter'':

  sudo echo "" ; uname -a \
  ; lscpu | grep "\(op-mode\|CPU\|Core\)" \
  ; sudo dmidecode -t processor | grep "\(Serial Number:\|Family:\|Version:\)" \
  ; lsmem | grep ":" ; free -h

//Hint//: Use your mouse to select all four lines above.  When the whole command is selected, enter ''Ctrl/C'' to copy it to your paste-buffer.  Then go to your shell's terminal window logged, and enter ''Shift+Insert'' to paste this text into the command line... hit ''Enter'' to execute the command.

__or__:

Use this alias command (define it in your shell's init-script):

  $ alias sysinfo='sudo echo "" ; uname -a' \
                 + ' ; lscpu | grep "\(op-mode\|CPU\|Core\)"' \
                 + ' ; sudo dmidecode -t processor | grep "\(Serial Number:\|Family:\|Version:\)"' \
                 + ' ; lsmem | grep ":" ; free -h'

//Hint//: Copy/paste the four lines above into your shell's init-script, e.g., ~/.bashrc or equivalent.  Logout and then login again -- Then you can use the alias command interactively, as follows:

  $ sysinfo

In either case, you'll see something like this:

  Linux groucho 4.15.0-34-generic #37-Ubuntu SMP Mon Aug 27 15:21:48 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
  CPU op-mode(s):      32-bit, 64-bit
  CPU(s):              2
  On-line CPU(s) list: 0,1
  Core(s) per socket:  2
  CPU family:          6
  Model name:          Intel(R) Pentium(R) CPU G3220 @ 3.00GHz
  CPU MHz:             2782.301
  CPU max MHz:         3000.0000
  CPU min MHz:         800.0000
  NUMA node0 CPU(s):   0,1
          Family: Pentium
          Version: Intel(R) Pentium(R) CPU G3220 @ 3.00GHz
          Serial Number: Not Specified
  Memory block size:       128M
  Total online memory:     7.9G
  Total offline memory:      0B
                total        used        free      shared  buff/cache   available
  Mem:           7.6G        3.6G        1.7G        516M        2.4G        3.4G
  Swap:           14G         38M         14G

When you run either of these commands, just cut-&-paste the resulting output into an email message for us, typically in response to the PARSEC's introductory email, ''Subject: Case //XXXX// has been logged for //YourCompanyName// by //TechName//''.

Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line.

==== Sending logs ====

Logs on your Linux system can be found generally under one of two places **/var/log** and/or **/var/adm**. In cases where log files are requested. Please create a tar archive with the appropriate logs and include it with an email to support. 

<code>
journalctl >/tmp/journal.txt
tar czvf /tmp/case-1234-linux-logs.tar.gz /var/log /var/adm /tmp/journal.txt
</code>

The output file will be **/tmp/case-1234-linux-logs.tar.gz** and this is the file we'll need. Use SFTP or FTP and grab the file then attach it to email or send it to us via our [[FTP server]].