PARSEC Technical Information

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===== Basic Operating System Information -- VMS (OpenVMS) =====

**1.** Is the system with the problem you're reporting actually on a //current support contract//?

  * If **no**, contact your PARSEC Account Representative before contacting the PARSEC Technical Support Team.\\   See [[How To Initiate a PARSEC Tech Support Call]] for full information.\\

  * If **yes**, proceed to Step 2 below...

**2.** What is the:

  - Version of VMS?
  - Serial number of the system?
  - Architecture of the system (Integrity, Alpha, VAX ...soon X86)?
  - How many CPUs (cores) in the system?
  - How much physical memory?
  - How long has the system been up?

All of the above can be displayed with either of these commands --

Just cut-&-paste the following long line (all of it) onto your DCL command line, then hit ''Enter'':

  PIPE show system /noprocess -
  ; write sys$output "  Architecture  = ''F$GETSYI("ARCH_NAME")'" -
  ; show cpu /full | SEARCH sys$pipe "Serial Number" -
  ; show memory /physical | SEARCH sys$pipe "Physical Memory" /WINDOW=(0,1)

//Hint//: Use your mouse to select all four lines above.  When the whole command is selected, enter ''Ctrl/C'' to copy it to your paste-buffer.  Then go to your terminal window logged into VMS (e.g., your PuTTY session), and enter ''Shift+Insert'' to paste this text into the command line... hit ''Enter'' to execute the command.

__or__:

Use this command symbol/alias (define it in your LOGIN.COM; this command is identical to the one above):

  $ sysin*fo  == "PIPE show system /noprocess " -
               + "; write sys$output ""  Architecture  = ''F$GETSYI("ARCH_NAME")'"" " -
               + "; show cpu /full | SEARCH sys$pipe ""Serial Number"" " -
               + "; show memory /physical | SEARCH sys$pipe ""Physical Memory"" /WINDOW=(0,1)"

//Hint//: Copy/paste the four lines above into the ''INTERACTIVE:'' stanza of your LOGIN.COM file.  Rerun this script with ''$ @SYS$LOGIN:LOGIN'' -- Then you can use the command symbol interactively, as follows:

  $ sysinfo

In either case, you'll see something like this:

  OpenVMS V8.4  on node CLASS8    6-SEP-2018 15:07:27.74   Uptime  51 05:30:49
    Architecture  = IA64
    Primary CPU   = 0
    HWRPB CPUs    = 2
    Page Size     = 8192
    Revision Code =
    Serial Number = (virt.) US42779094
                  Serial Number..: 0001c606a2cad9bc
                  Serial Number..: 000266ffb74dbc96
   Physical Memory Usage (pages):     Total        Free      In Use    Modified
     Main Memory (1.99GB)            262096       46466      211634        3996

When you run either of these commands, just cut-&-paste the resulting output into an email message for us, typically in response to the PARSEC's introductory email, ''Subject: Case //XXXX// has been logged for //YourCompanyName// by //TechName//''.

Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line.