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vms_getting_started_info [2018/09/17 16:21] – Initial commit lrickervms_getting_started_info [2018/09/17 16:55] – wip - tailored for VMS lricker
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 ===== Basic Operating System Information -- VMS (OpenVMS) ===== ===== Basic Operating System Information -- VMS (OpenVMS) =====
  
-**1.** Is the system with the problem you're reporting actually on a current support contract?+**1.** Is the system with the problem you're reporting actually on a //current support contract//?
  
-  * If **yes**, proceed to step 2 below... +  * If **no**, contact your PARSEC Account Representative before contacting the PARSEC Technical Support Team.\\   See [[How To Initiate a PARSEC Tech Support Call]] for full information.\\ 
-  * If **no**, contact your PARSEC Account Representative before contacting the PARSEC Technical Support Team.+ 
 +  * If **yes**, proceed to Step 2 below...
  
 **2.** What is the: **2.** What is the:
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   - How long has the system been up?   - How long has the system been up?
  
-All of the above can be displayed with either of these commands+All of the above can be displayed with either of these commands --
- +
-Command symbol (for your LOGIN.COM) and its invocation: +
- +
-  $ sysin*fo  == "PIPE show system /noprocess " - +
-               + "; write sys$output ""  Architecture  = ''F$GETSYI("ARCH_NAME")'""- +
-               + "; show cpu /full | SEARCH sys$pipe ""Serial Number"" " - +
-               + "; show memory /physical | SEARCH sys$pipe ""Physical Memory"" /WINDOW=(0,1)" +
-  $ sysinfo +
- +
-__or__:+
  
 Just cut-&-paste the following long line onto your DCL command line (all of it; this command is identical to the one above), then hit ''Enter'': Just cut-&-paste the following long line onto your DCL command line (all of it; this command is identical to the one above), then hit ''Enter'':
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 //Hint//: Use your mouse to select all four lines above.  When the whole command is selected, enter ''Ctrl/C'' to copy it to your paste-buffer.  Then go to your terminal window logged into VMS (e.g., your PuTTY session), and enter ''Shift+Insert'' to paste this text into the command line... hit ''Enter'' to execute the command. //Hint//: Use your mouse to select all four lines above.  When the whole command is selected, enter ''Ctrl/C'' to copy it to your paste-buffer.  Then go to your terminal window logged into VMS (e.g., your PuTTY session), and enter ''Shift+Insert'' to paste this text into the command line... hit ''Enter'' to execute the command.
 +
 +__or__:
 +
 +Use this command symbol/alias (define it in your LOGIN.COM):
 +
 +  $ sysin*fo  == "PIPE show system /noprocess " -
 +               + "; write sys$output ""  Architecture  = ''F$GETSYI("ARCH_NAME")'"" " -
 +               + "; show cpu /full | SEARCH sys$pipe ""Serial Number"" " -
 +               + "; show memory /physical | SEARCH sys$pipe ""Physical Memory"" /WINDOW=(0,1)"
 +
 +//Hint//: Copy/paste the four lines above into the ''INTERACTIVE:'' stanza of your LOGIN.COM file.  Rerun this script with ''$ @SYS$LOGIN:LOGIN'' -- Then you can use the command symbol interactively, as follows:
 +
 +  $ sysinfo
  
 In either case, you'll see something like this: In either case, you'll see something like this:
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      Main Memory (1.99GB)            262096       46466      211634        3996      Main Memory (1.99GB)            262096       46466      211634        3996
  
-When you run either of these commands, just cut-&-paste the resulting output into an email message for us, typically in response to the PARSEC's introductory email, ''Subject: Case //XXXX// has been logged for //YourCompanyName// by //VMStechName//''.+When you run either of these commands, just cut-&-paste the resulting output into an email message for us, typically in response to the PARSEC's introductory email, ''Subject: Case //XXXX// has been logged for //YourCompanyName// by //TechName//''.
  
 Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line. Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line.
vms_getting_started_info.txt · Last modified: 2018/09/17 17:03 by lricker

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