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linux_getting_started_info [2018/09/17 21:25] – lrickerlinux_getting_started_info [2018/09/17 22:02] – sgriggs
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-===== Basic Operating System Information -- Linux (any distro) =====+== Basic Operating System Information -- Linux (any distro) ==
  
 **1.** Is the system with the problem you're reporting actually on a //current support contract//? **1.** Is the system with the problem you're reporting actually on a //current support contract//?
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 Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line. Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line.
 +
 +==== Sending logs ====
 +
 +Logs on your Linux system can be found generally under one of two places **/var/log** and/or **/var/adm**. In cases where log files are requested. Please create a tar archive with the appropriate logs and include it with an email to support. 
 +
 +----
 +journalctl >/tmp/journal.txt
 +tar czvf case-1234-linux-logs.tar.gz /var/log /var/adm /tmp/journal.txt
 +----
 +
linux_getting_started_info.txt · Last modified: 2018/09/17 22:06 by sgriggs
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