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linux [2018/11/16 17:01]
sgriggs
linux [2018/11/16 17:02]
sgriggs
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 === PARSEC Tech Support === === PARSEC Tech Support ===
  
-In case you missed it, here is a page explaining [[How To Initiate a PARSEC Tech Support Call]]. To make things easy, we've created a script that will gather most system information we'll need for troubleshooting. It's called {{ :​linux_sysinfo.sh |linux_sysinfo.sh}} and you can download it directly from that link. Also, for Linux, we usually would like to see the following information¬†+In case you missed it, here is a page explaining [[How To Initiate a PARSEC Tech Support Call]]. To make things easy, we've created a script that will gather most system information we'll need for troubleshooting. It's called {{ :​linux_sysinfo.sh |linux_sysinfo.sh}} and you can download it directly from that link. Also, if for some reason you can't use that script ​for Linux, we usually would like to see the following information ​collected manually if you have no ability to run the script. ​¬†
 + 
 <​code>​ <​code>​
 $ dmidecode $ dmidecode
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 There is no standard support bundle for Linux as each vendor does things a bit differently and few of them even have such a tool to begin with. So the commands above typically give us everything we need to support a host or start analyzing a problem. Our techs may ask for more, but this gives a large jump start. ​ There is no standard support bundle for Linux as each vendor does things a bit differently and few of them even have such a tool to begin with. So the commands above typically give us everything we need to support a host or start analyzing a problem. Our techs may ask for more, but this gives a large jump start. ​
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linux.txt · Last modified: 2019/11/26 18:08 by sgriggs