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--- how_to_initiate_a_vms_openvms_tech_support_call [2018/09/07 19:00] – created lricker
+++ how_to_initiate_a_vms_openvms_tech_support_call [2018/09/14 21:39] – add "Note:", make PIPE command multi-line, tweaks lricker
@@ Line 7: / Line 7: @@
 Here's //how you can help us// to make each case resolutions effective and efficient...
+-----
+  * **//__Note__//:  You (your company or organization) must have a current PARSEC Support Agreement in place to open any Technical Support issue.**
+  * **If you do __not__ have a Support Contract, please contact your PARSEC Account Manager, or call 888-472-7732 (888-4PA-RSEC).**
+  * Other ways to reach PARSEC Sales and your Account Representative:  You can email **''experts@parsec.com''**, or inquire at **[[https://www.parsec.com/about/inquire.php|www.parsec.com/about/inquire.php]]**.
+  * If you call PARSEC Tech Support without a current Support Agreement, your tech specialist will direct you to PARSEC Sales.
+-----
 ===== Initiating a Support Call via Telephone =====
@@ Line 13: / Line 21: @@
 **866-372-7732** (or **866-3PA-RSEC**)
+If you've registered as a PARSEC Member, you can also log a new case at **[[https://www.parsec.com/members|www.parsec.com/members]]**.
 This call will be answered quickly by a non-technical support representative; their job is to get basic contact information, a quick problem description, and then get you in contact with the next-available tech-support specialist from the PARSEC Support Team for your operating system.
@@ Line 67: / Line 77: @@
 __or__:
-Just cut-&-paste the following long line onto your DCL command line, then hit ''Enter'':
+Just cut-&-paste the following long line onto your DCL command line (all of it; this command is identical to the one above), then hit ''Enter'':
-  PIPE show system /noprocess ; write sys$output "  Architecture  = ''F$GETSYI("ARCH_NAME")'" ; show cpu /full | SEARCH sys$pipe "Serial Number" ; show memory /physical | SEARCH sys$pipe "Physical Memory" /WINDOW=(0,1)
+  PIPE show system /noprocess -
+  ; write sys$output "  Architecture  = ''F$GETSYI("ARCH_NAME")'" -
+  ; show cpu /full | SEARCH sys$pipe "Serial Number" -
+  ; show memory /physical | SEARCH sys$pipe "Physical Memory" /WINDOW=(0,1)
-(//Hint//: Use your mouse to select the entire line above -- hold the mouse button down while you hit the right-edge of the text so it will scroll-right to the end of this line.  When the whole line is selected, enter ''Ctrl/C'' to copy the line to your paste-buffer.  Then go to your terminal window logged into VMS (e.g., your PuTTY session), and enter ''Shift+Insert'' to paste this line of text into the command line... hit ''Enter'' to execute the command.)
+//Hint//: Use your mouse to select all four lines above.  When the whole command is selected, enter ''Ctrl/C'' to copy it to your paste-buffer.  Then go to your terminal window logged into VMS (e.g., your PuTTY session), and enter ''Shift+Insert'' to paste this text into the command line... hit ''Enter'' to execute the command.
 In either case, you'll see something like this:
@@ Line 87: / Line 100: @@
      Main Memory (1.99GB)            262096       46466      211634        3996
-When you run either of these commands, just cut&paste the resulting output into an email message for us, typically in response to the PARSEC's introductory email, ''Subject: Case //XXXX// has been logged for //YourCompanyName// by //VMStechName//''.
+When you run either of these commands, just cut-&-paste the resulting output into an email message for us, typically in response to the PARSEC's introductory email, ''Subject: Case //XXXX// has been logged for //YourCompanyName// by //VMStechName//''.
 Be sure that all of your email correspondence about this case includes the "Case //XXXX//" (where //XXXX// is your case number) as the first two words of the Subject: line.