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how_to_initiate_a_parsec_tech_support_call [2018/09/17 16:42]
lricker Initial commit -- generic version, replaces how_to_initiate_a_vms_openvms_tech_support_call
how_to_initiate_a_parsec_tech_support_call [2018/09/17 21:22]
lricker convert emails into live-links
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 ===== How To Initiate a PARSEC Tech Support Call ===== ===== How To Initiate a PARSEC Tech Support Call =====
-==== (and Get the Most out of your Support Services Contract====+==== and Get the Most out of your Support Services Contract ====
  
 Here at PARSEC Group, our Technical Support Teams -- OpenVMS, Unix and Linux -- receive many new trouble/​support calls from customers daily. Here at PARSEC Group, our Technical Support Teams -- OpenVMS, Unix and Linux -- receive many new trouble/​support calls from customers daily.
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 For less-than-urgent issues -- things that you want to check out or ask a question about -- send an email message to one of these: For less-than-urgent issues -- things that you want to check out or ask a question about -- send an email message to one of these:
  
-  * ''​support@parsec.com'' ​ -- Monitored by all operating system teams\\ +  * <support@parsec.com -- Monitored by all operating system teams\\ 
-  * ''​vms@parsec.com ​   '' ​ -- OpenVMS issues only\\ +  * <vms@parsec.com -- OpenVMS issues only\\ 
-  * ''​unix@parsec.com ​  '' ​ -- Unix, AIX, HP-UX, TRU64 (and other variants)\\ +  * <unix@parsec.com -- Unix, AIX, HP-UX, TRU64 (and other variants)\\ 
-  * ''​linux@parsec.com ​ '' ​ -- Linux, any distro or flavor\\+  * <linux@parsec.com -- Linux, any distro or flavor\\
  
 Include the same contact information and brief problem description as above. Include the same contact information and brief problem description as above.
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 ===== Basic Operating System Information ===== ===== Basic Operating System Information =====
  
-Please be prepared to provide a few basic items of "​getting started"​ information to the PARSEC VMS Tech Support specialist who answers your call -- Click on the following link for your operating system for the list of this information:​+Be prepared to provide a few basic items of "​getting started"​ information to the PARSEC VMS Tech Support specialist who answers your call -- Click on the following link for your operating system for the list of this information:​
  
   * [[VMS Getting Started Info]]   * [[VMS Getting Started Info]]
how_to_initiate_a_parsec_tech_support_call.txt · Last modified: 2018/09/17 21:22 by lricker